Admissions Coordinator

Moondance is seeking a talented individual to join our Admission team and contribute to Our Why of creating an experience of a lifetime for teens. Moondance has developed a successful reputation built on extraordinarily strong, customer-service-oriented relationships with its students, parents, and trip leaders. These relationships rely on the consistent delivery of outstanding service before, during, and after each trip. We are a unique company with an emphasis on customer service and hospitality. Our Admissions Team is focused on providing unparalleled experiences for students who travel with us and their families as they prepare for the experience. Our organization is filled with passionate professionals who are willing to always go the extra mile. This individual will be part of Moondance’s administrative team.

Though we are in the outdoor travel industry, this is an office job, meaning that we are behind a computer most days in preparation for the summer. This individual must have a strong work ethic and be able to meet deadlines and work in a team. This individual must possess strong organizational and computer skills to help us continue to develop as one of the finest travel programs for teens. We like our small company’s unique culture that provides an environment that rewards outgoing, curious people who are self-starters. Responsibilities will encompass everything from communication with families, enrolling students, and processing paperwork.

Things you’ll do:

• Provide outstanding hospitality and customer service, both via phone and email
  • Point of contact for families with trip, paperwork, travel, and other concerns
  • Build and maintain positive relationships with families
• Follow sales process for inquiries to convert leads
• Maintain database, tracking enrollment trends and metrics
• Set up, distribute, and maintain paperwork processing system
• Manage paperwork submissions, guide families through the process, and follow up with families regarding outstanding paperwork
• Manage records in our database for incoming student information (profile, applications, paperwork, travel information, etc.)
• Email + mail newsletters and trip information to families throughout the season
• Participate in our 12-day Staff Training – teach lessons, review student information with leader teams, develop relationships with leaders, and embody the Moondance culture
• Manage summer operations alongside the rest of the administrative team – communicate with leaders and parents, quickly problem solve, respond to incidents and emergencies 
• Debrief leaders at the summer’s conclusion 
• Contribute as a team member to Moondance development, policies, and procedures
• Maintain a friendly, positive, and comforting attitude daily
• Be ready to take on more responsibility given your knowledge and experience with Moondance
• Stay true to the Moondance philosophy and core values

Skills you’ll have:

• Familiarity with Moondance 
• Enthusiastic and professional attitude
• Creative thinker, curious – likes to problem solve and know why
• Excellent communication skills, both written and verbal
• Confident working under pressure in a fast-paced office environment 
• Strong customer service and interpersonal skills, including in a phone-based service environment 
• Exceptional organizational and administrative skills
• Ability to work independently and as an integral part of a team
• Strong computer skills
• Proficiency in Google Products, including Gmail, Google Docs and Google Sheets applications
• Comfortable working with (or quickly learning) other computer applications such as our CRMs, CampSite

Benefits:

• Competitive Salary
• Basic Health Insurance
• 401(k) and profit-sharing plan after 12 months of employment 
• 3 Weeks of vacation per year
• Additional other paid holiday time off (approximately 22 additional days)
• Casual work environment
• The opportunity to change lives

Who We Are: Moondance is an adventure travel company sending teens to some of the world’s most awe-inspiring places to experience life-changing moments of transformation and growth. We believe that the most impactful adventures happen outside of our comfort zones when we put ourselves in new surroundings where old paradigms no longer apply and where we are thereby forced to live in the moment. This is Moondance.